Listen with empathy and believe. Let them know that they are not to blame. You can say something simple and supportive like "Thank you for telling me." Explain that you are not a confidential resource and that your role at UCSB makes you responsible to share information about potential policy violations related to interpersonal violence.
Explain that "Based on what you shared with me, it's our policy that I call a confidential CARE Advocate who can best describe how they can support you and what to expect after I make my report." Call the 24/7 CARE advocacy line at 805-893-4613.
Share other resources.
Uphold University reporting obligations.
"Any University employee who is not a Confidential Resource and who receives, in the course of employment, information that a student (undergraduate, graduate, or professional) has suffered sexual violence, sexual harassment, or other prohibited behavior must promptly notify the Title IX Officer or designee."
This reporting obligation includes student employees.
Report at Title IX's website or (805) 893-2701.
Under the Clery Act, anyone who has "significant responsibility for student and campus activities" is a Campus Security Authority and must submit a Crime and Incident Report. Faculty and clerical staff are not considered CSAs.